FAQs
1. How long does shipping take?
Orders are typically delivered within 7–15 business days, depending on your location.
2. When will my order be processed?
Orders are processed within 1–3 business days after payment confirmation.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to track your delivery.
4. Do you offer free shipping?
Yes, Aurum Home offers free standard shipping on all orders.
5. What if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact our support team and we will arrange a replacement or solution as soon as possible.
6. Can I cancel or change my order?
Orders can be canceled or changed within 24 hours of placing the order. After that, the order may already be in processing.
7. What payment methods do you accept?
We accept major credit cards and secure online payment methods available at checkout.
8. How can I contact Aurum Home?
If you have any questions, you can contact our support team and we will be happy to assist you.